Frequently Asked Questions

Q1. Do you offer artwork design services?

A. Yes, we do offer artwork design at a minimal fee.


Q2. Does Printz provide artwork proof checking services?

A. Yes, we will confirm the final artwork with you before printing.


Q3. What file format should i use to save my artwork?

A. For all our products, we only accept the artwork in:


  • Adobe illustrator (ai)
  • Adobe acrobat document (pdf)
  • Corel draw (cdr)


Q4. How do I send my artwork?

A. You may send in the final files via email (if its less than 10mb), thumb drive, CDs, DVDs, FTPs or through website such as or


Q5. Will the color of my printed product match 100% to the original color of my artwork?

100% process color accuracy is not presently possible with the current print technology. therefore, even if a printing company were to employ highly experienced personnel including the latest press technology, the outcome of color of the printed product will always differ from the original artwork. the level of difference however is subject from printing company to printing company.


Q6. How long does it take for me to get the proof of my job?

A. You will receive a low resolution digital proof via email within 24hours. This proof IS NOT a colour proof but only serve as a confirmation that we are printing the correct files.


Q7. Will I always receive exactly the quantity I order?

A. Most of the time, we deliver to you slightly more than you ordered, free of charge. Printing industry trade standards allow for underages of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.


Q8. What if I want to change something on my order after I’ve placed it or approved the proof?

A. You may still change the order. However, it depends on which stage of production the item is in. If the printing was done, you cannot change anything.